Legal Document

10GE LIMITED LTD
服務條款 · Terms of Service

Hong Kong · 香港

✅
用戶權利User Rights
  • 1
    用戶在完成支付後，享有正常、持續以及穩定使用相關產品的權利。
  • 2
    用戶在完成支付後，享自由支配相關產品的權利。
  • 3
    產品明頁面與交付產品一致。
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用戶義務User Obligations
  • 1
    用戶需在本網後台個人資料中完善自己的聯繫方式、避免服務產品到期無法接收到系統通知或其他應急問題無法獲取 10GE LIMITED 的最新消息。
  • 2
    由於 10GE LIMITED 是一家香港公司，因此用戶在使用產品時需遵守香港法令。香港地區法律並沒有賦予服務提供商審查用戶內容的權力及義務，使用者需自行審查並遵守相關規定，包括但不限於：
    《電腦罪行條例》
    《電子交易條例》
    《非應邀電子信息條例》
    《個人資料/隱私條例》
    《版權條例》
  • 3
    10GE LIMITED 禁止用戶使用本公司資源從事以下用途：
    🚫 敏感政治用途
    🚫 黑客或攻擊行為
    🚫 發送垃圾郵件
    🚫 涉及刑事犯罪
  • 4
    10GE LIMITED 保留當接到投訴或政府及法院指令的情況下，做出以下行為的權力：
    • a.接到政府命令而關閉用戶所使用的服務器或 IP 地址
    • b.接到法院或偵察機構的相關文件，遵循指令提供相應數據、證據甚至關閉用戶服務器
    • c.接到第三方投訴或律師函件，對用戶的服務器進行關閉及證據保全
    • d.接到第三方或 IP 管理部門的投訴，對濫用 IP 地址的行為進行制止
    • e.主動偵測到用戶的非法攻擊行為時，對用戶的服務器或網絡連接進行終止
    • f.上游供應商因客戶行為遭到投訴或調查時，進行必要配合，包括提交證據或切斷該用戶的使用
  • 5
    ⚠️ 重要：如果客戶違反以上相關條款，10GE LIMITED 將停止其主機運行服務，所有款項將不給予退款申請，10GE LIMITED 保留刪除主機和暫停主機直至刪除會員賬號等權利。
🗓️
服務期限Service Term

10GE LIMITED 將從用戶完成支付之日起，至用戶申請退款、欠費、不續費、遺忘續費而被註銷為止，為用戶提供服務器服務。

🛡️
免責條款Disclaimer

有以下情形之一的，10GE LIMITED 不負任何責任：

  • 1
    因用戶欠費、不續費或者遺忘續費導致的服務器無法訪問（使用）或數據丟失等。
  • 2
    因用戶的操作或其他相關行為不當導致的服務器無法訪問（使用）或數據丟失等。
  • 3
    因用戶的網站內容或使用行為違反本條款用戶義務規定導致的無法訪問或數據丟失等。
  • 4
    因戰爭、武裝衝突、罷工、騷亂、暴動等重大社會非正常事件導致的無法訪問或數據丟失等。
  • 5
    因地震、海嘯、颱風、洪水、火山爆發、山體滑坡、雪崩、泥石流等重大自然災害導致的無法訪問或數據丟失等。
  • 6
    由於非我方所能控制的，且導致廣泛的互聯網傳輸故障的原因，例如災害、人為破壞、戰爭導致的電信基礎設施故障；由於黑客攻擊導致的大面積網絡故障。
  • 7
    💡 10GE LIMITED 建議用戶為了數據安全和業務穩定運行，對數據進行定期備份。10GE LIMITED 沒有義務為用戶提供任何數據的備份。
💳
退款政策Refund Policy
  • 1
    🚫 服務器產品自完成支付之日起算，無法退款回至支付賬戶，暫時僅支持退至網站賬戶餘額。
  • 2
    有以下情形之一的，商戶有權在不退款的前提下，剝奪用戶使用權限：
    • a.惡意試用 10GE LIMITED 服務器產品，惡意購買服務器用於非法用途（流量攻擊、木馬傳播等）
    • b.違反本條款中用戶義務條款的。
⚡
違約責任Liability for Breach
99.99% 在線保障
  • 1
    10GE LIMITED 保證服務器在正常情況下達到 99.99% 在線的標準，若用戶證明 10GE LIMITED 無法達到這一標準，我們在認定之後，將給予延長服務期作為補償。本條款免責條款中規定的內容及其他不可抗力因素除外。
  • 2
    用戶若違反本服務條款用戶義務規定的，10GE LIMITED 將直接刪除用戶的所有資料，不提供任何形式的備份和補償。
  • 3
    用戶若違反本服務條款並造成嚴重後果或惡劣影響，10GE LIMITED 將不僅刪除用戶所有資料，並且不提供備份和補償，還將積極配合有關部門的工作，向有關部門提供相關資料作為證據。
📝
服務條款更改Change of Terms

10GE LIMITED 保留隨時更改服務條款的權利。當我們更改的時候，我們會修改底部的最近更新日期。我們鼓勵用戶頻繁地查看此頁面，以便及時得知最新的條例。您知道並同意定期查看最新的服務條款是您的責任。

✅
User Rights
  • 1
    After completing the payment, the user is allowed to use the related products normally, continuously and steadily.
  • 2
    After completing the payment, the user enjoys the right to freely control the related products.
  • 3
    The product page details are consistent with the delivered product.
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User Obligations
  • 1
    Users need to keep their contact information up to date in the 10GE LIMITED user management profile to ensure they receive system notifications when services expire or other urgent matters arise.
  • 2
    As 10GE LIMITED is a Hong Kong company, users must comply with Hong Kong laws and regulations. Applicable regulations include but are not limited to:
    Computer Crimes Ordinance
    Electronic Transaction Regulations
    Unsolicited Electronic Information Ordinance
    Personal Data / Privacy Ordinance
    Copyright Ordinance
  • 3
    10GE LIMITED prohibits users from using our resources for the following purposes:
    🚫 Sensitive political use
    🚫 Hacking or attacks
    🚫 Sending spam
    🚫 Criminal offenses
  • 4
    10GE LIMITED reserves the right to take the following actions upon receipt of complaints or government/court orders:
    • a.Shut down the server or IP address upon government order
    • b.Comply with court or investigative agency directives to provide data, evidence, or shut down user servers
    • c.Shut down and preserve user servers upon third-party complaints or attorney letters
    • d.Stop IP address abuse upon complaints from third parties or IP management departments
    • e.Terminate user server or network connections upon detecting illegal attacks
    • f.Cooperate with upstream suppliers under investigation due to user behavior, including submitting evidence or disconnecting users
  • 5
    ⚠️ Important: If the user violates the above terms, 10GE LIMITED will stop the host service and all payments will not be refunded. 10GE LIMITED reserves the right to delete or suspend the host until the member account is deleted.
🗓️
Service Term

10GE LIMITED will provide server services from the date the user completes the payment until the user applies for a refund, incurs arrears, fails to renew, or forgets to renew and is subsequently deactivated.

🛡️
Disclaimer

10GE LIMITED is not responsible for any of the following situations:

  • 1
    The server cannot be accessed or data is lost due to user arrears, non-renewal, or forgotten renewal.
  • 2
    The server cannot be accessed or data is lost due to improper user operations or related behaviors.
  • 3
    Inaccessibility or data loss due to the user's website content or behavior violating the user obligations herein.
  • 4
    Inaccessibility or data loss due to major social events such as wars, armed conflicts, strikes, riots, etc.
  • 5
    Inaccessibility or data loss due to natural disasters such as earthquakes, tsunamis, typhoons, floods, volcanic eruptions, landslides, avalanches, etc.
  • 6
    Widespread Internet transmission failures caused by factors beyond our control, such as disasters, sabotage, war-caused telecommunications infrastructure failures, or large-scale network failures from hacker attacks.
  • 7
    💡 10GE LIMITED advises users to regularly back up their data to ensure data security and stable business operation. 10GE LIMITED is not obliged to provide any data backup to users.
💳
Refund Policy
  • 1
    🚫 Server products cannot be refunded from the date of payment completion.
  • 2
    10GE LIMITED may revoke user access without refund in the following situations:
    • a.Malicious trial of 10GE LIMITED products or malicious purchase for illegal purposes (traffic attacks, Trojan propagation, etc.)
    • b.Violation of the user obligation terms of this agreement.
⚡
Liability for Breach of Contract
99.99% Uptime Guarantee
  • 1
    10GE LIMITED guarantees that servers will maintain a 99.99% uptime standard under normal circumstances. If the user proves otherwise and 10GE LIMITED confirms the failure, an extension of the service period will be provided as compensation. This excludes events covered under the Disclaimer and force majeure.
  • 2
    If the user violates the user obligations in this Terms of Service, 10GE LIMITED will directly delete all user data without providing backup or compensation.
  • 3
    If the violation causes serious consequences or adverse effects, 10GE LIMITED will delete all user data without backup or compensation, and will actively cooperate with relevant authorities by providing materials as evidence.
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Change of Terms of Service

10GE LIMITED reserves the right to change the terms of service at any time. When we make changes, we will update the last revision date at the bottom of this page. We encourage users to review this page frequently to stay informed of the latest regulations. You acknowledge and agree that it is your responsibility to regularly review the latest terms of service.